Data Security

Built for trust in Saudi Arabia and the UAE

Your digital growth rests entirely on your customers' trust and on protecting their data. Our operational and technical architecture is designed so that organisations across sectors — healthcare, hospitals and clinics, real estate, e-commerce, professional services, education and automotive — can use AI, marketing automation and conversational channels while remaining aligned with data-protection legislation in Saudi Arabia and the United Arab Emirates.

Infrastructure and hosting architecture

The platform runs a dual technical model that balances high performance with local digital sovereignty.

• Voice AI agents — fully in-country: for inbound and outbound calls and appointment confirmations, audio processing, call recordings and transcripts are handled exclusively on cloud infrastructure located inside Saudi Arabia (for customers in the Kingdom) and inside the United Arab Emirates (for customers in the UAE). No voice data or telephony interaction leaves the country.
• Core CRM and automation: channel management, data-capture forms and message or email automation run on the platform's advanced encrypted cloud infrastructure, under approved legal-compliance frameworks — explicit consent and standard contractual clauses — to keep the movement of general contact data safe.

Data scope and sector handling

We apply data minimisation: the platform is limited to the direct contact data needed to serve your customers, with each sector's sensitivities respected.

• Collected for every sector: full name, mobile number, email address, company or organisation name, and the service or product the customer is interested in.
• Healthcare, hospitals and clinics: Grow50X.ai is used solely to capture new patient enquiries and to automate communication and appointment confirmation, fully separated from sensitive medical records (EMR / EHR), which remain stored and protected inside the hospital's or clinic's own medical systems.
• Out of scope: the system neither requests nor stores government identity data, credit-card numbers, or sensitive health and diagnostic data — reducing operational risk and strengthening regulatory compliance for every sector.

Saudi Arabia — Personal Data Protection Law (PDPL)

Data handled by Grow50X.ai is classified as general personal data, used for commercial and service communication and for appointment scheduling.

Under the regulations of the Saudi Data and AI Authority (SDAIA), processing and hosting general contact data is permitted where it is paired with the customer's explicit consent and with encryption and storage-limitation controls — while we localise voice-call processing directly and fully inside servers in the Kingdom.

United Arab Emirates — Federal Decree-Law No. 45 of 2021

UAE law allows organisations and companies to process and host general contact data on Grow50X.ai's cloud systems based on the customer's consent, for the purpose of fulfilling communication, direct-marketing and customer-service requests.

The platform maintains protection standards designed to keep customer databases safe from any unauthorised disclosure.

Security standards and technical safeguards

Grow50X.ai gives your organisation the technical and contractual tools it needs to demonstrate compliance to regulators.

• Explicit consent capture: forms ship with automatic consent wording confirming that the customer accepts processing of their name and number for communication and service purposes.
• Advanced encryption (AES-256 and TLS): data is encrypted at rest and during processing (AES-256) and in transit across networks (TLS/SSL).
• Retention limits: automation lets each company archive or delete inactive customer data automatically after a defined period, according to its own internal policy.
• DPA and SCCs: we provide Data Processing Agreements and standard contractual clause addenda aligned with local and regional regulations.

Tenant isolation

Each customer's records are logically separated and access is enforced at the data layer, so an authenticated session can only reach the rows belonging to its own organisation.

Role-based access

Access to production systems follows least privilege and is limited to named personnel who need it to operate the service. Administrative roles are separated from day-to-day operator roles, and access is reviewed periodically and revoked promptly when it is no longer required.

Call-recording consent

Recording can be enabled, announced or disabled per deployment. Where enabled, callers are notified at the start of the call. Recordings and transcripts are retained for the window a customer configures and can be deleted on request.

Breach response

We maintain an incident-response process covering detection, containment, assessment and remediation. If a security incident affects your data, we will notify you without undue delay and share what we know, the impact, and the steps we are taking.

Compliance

SOC 2 readiness program in progress.

Growing your business safely

Whether you run a hospital, a medical centre or a specialist clinic, or work in real estate, e-commerce, services, education or technology, Grow50X.ai is built to increase sales and automate voice and messaging communication without compromising data security or national regulations.

Subprocessors

We use cloud hosting, telephony, AI model and payment providers, each under confidentiality and data-protection terms. See the Privacy Policy for the categories involved.

Platform and intellectual property protection

Our technical controls also protect our own proprietary material. Scraping, automated extraction, security probing and any attempt to reverse engineer the platform or extract our prompts and configurations are prohibited — see the Privacy Policy and Terms of Service.

Reporting a vulnerability

Email hello@grow50x.ai with details and we will acknowledge your report and keep you updated on remediation.