Terms of Service

1. Agreement

By subscribing to or using the services, you agree to these terms on behalf of your organisation. Grow50X.ai is operated from In5 Tech, Dubai, United Arab Emirates.

2. Services

We configure and operate AI voice and chat agents, appointment scheduling, and integrations with third-party CRM and messaging platforms. Scope, channels, volumes and support levels are set out in your order or statement of work.

3. Customer responsibilities

• Provide accurate business information and lawful contact lists.
• Obtain the consents required in your jurisdiction for calling, messaging and call recording.
• Keep credentials for connected CRM and messaging accounts secure.
• Comply with platform policies of connected providers (e.g. WhatsApp Business policy).

4. Acceptable use

You may not use the services for unlawful, deceptive, harassing or spam activity, to impersonate a person without disclosure, to process sensitive data we have not agreed to handle, or to attempt to disrupt or reverse-engineer the platform.

You also may not:

• scrape, crawl or automatically extract content, structure or data from our website or platform beyond normal human browsing;
• circumvent rate limits, authentication, tenant isolation or any other technical protection measure;
• conduct security probing, penetration testing or vulnerability scanning without our written consent;
• attempt to extract, expose or replicate our prompts, system instructions, agent configurations or workflows;
• access the services, demos or documentation on behalf of a competitor for the purpose of copying, benchmarking or building a similar offering.

5. Fees

Fees, currency and billing cycle are stated in your order. Payments are processed by Stripe. Usage-based charges (call minutes, messages, model usage) are billed in arrears. Late payment may result in suspension.

6. Third-party services

The services depend on telephony, messaging, CRM and AI model providers. We are not responsible for outages, policy changes or pricing changes imposed by those providers, and will work with you to adapt where possible.

7. Intellectual property

We retain all rights in the platform, prompts, workflows and tooling we develop. You retain all rights in your data, brand assets and content. You grant us the licence needed to operate the services for you.

All rights reserved. Our website, software, design, copy, user interface, prompts, agent configurations, automations, documentation and brand assets are our proprietary property and, where applicable, our trade secrets, protected by UAE and international law. Nothing in this agreement grants you any right to copy, mirror, republish, resell, scrape, decompile, reverse engineer or otherwise derive our source code, prompts or system architecture, or to use our materials to create a competing product. No licence is implied beyond the limited right to use the services during your subscription. We may terminate access and pursue all available legal and equitable remedies for breach of this section.

8. Confidentiality and data protection

Each party protects the other's confidential information. Our handling of personal data is described in the Privacy Policy and our safeguards in the Data Security page.

9. AI output disclaimer

AI-generated conversations, summaries and content may contain errors. The services are provided as a tool and are not a substitute for professional, legal, medical or financial advice.

10. Term and termination

Either party may terminate for material breach not cured within 30 days. On termination we will make your data available for export for 30 days, then delete it in line with our retention practices.

11. Limitation of liability

To the maximum extent permitted by applicable law, the services are provided on an "as is" and "as available" basis, and we disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

In no event shall Grow50X.ai, its affiliates, officers, employees, contractors, suppliers or licensors be liable for any indirect, incidental, special, punitive, exemplary or consequential loss or damage, or for any loss of profits, revenue, business, goodwill, anticipated savings, data, or business interruption, whether arising in contract, tort (including negligence), strict liability or otherwise, and whether or not we were advised of the possibility of such loss.

Aggregate liability cap. Our total aggregate liability for all claims relating to these terms or services is limited to the fees actually paid to us for the relevant service in the 12 months preceding the event, or the fees paid to date if used for less than 12 months. Third-party payments and pass-through advertising spend are excluded from this cap and our liability. Voluntary refunds are governed exclusively by the Refund Policy, without limiting rights that cannot lawfully be excluded.

This cap applies in aggregate across all claims and is not increased by multiple claims or claimants. You agree that the fees reflect this allocation of risk and that these limitations are an essential basis of the bargain between us. Any claim must be brought within twelve (12) months of the event giving rise to it, after which it is permanently barred. Nothing in this section excludes liability that cannot lawfully be excluded under the laws of the United Arab Emirates, including liability for fraud or wilful misconduct.

You are responsible for reviewing AI-generated output and for your own compliance obligations; we are not liable for outcomes, decisions, lost opportunities or regulatory exposure resulting from your use of, or reliance on, the services or their output.

12. Governing law

These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Questions: hello@grow50x.ai.

Fair Usage Policy

AI Receptionist and Unlimited AI Chat are for genuine customer conversations for your subscribed business. Legitimate automated replies, lead follow-up and agreed marketing workflows are permitted, subject to consent requirements, applicable law and channel policies.

Fair usage applies to AI Receptionist and Unlimited AI Chat. See the Refund Policy for refund terms.

Refund Policy

We do not offer a voluntary money-back or satisfaction guarantee. Refund requests are reviewed under applicable law and any binding contractual obligations. Mandatory legal rights remain unaffected.

Price and plan changes

We may change our prices or what's included in a plan. New prices apply to new purchases from their effective date. For existing subscriptions, we'll give you at least 30 days' written notice, and the change applies from your next billing period after that. Annual plans change only at renewal. You can cancel any time before a change takes effect, at no cost. Already-paid periods are never changed.