Industries — Hotels in Saudi Arabia

AI Agent for Hotels and Serviced Apartments in Makkah, Madinah, Riyadh and Jeddah

In short

Grow50X is an AI agent for hotels and serviced apartments in Makkah, Madinah, Riyadh, Jeddah and across Saudi Arabia. It answers calls on your existing +966 number and replies on WhatsApp day and night, in Hijazi or Najdi Arabic, Egyptian Arabic, Urdu, English and the other languages listed below. It quotes rates with fees and VAT included, live from your booking system when it has an API, takes the booking request for your reservations team or sends your own booking link, and passes group enquiries from Umrah companies to your sales team. For Saudi clients, call audio, recordings and transcripts are processed in Saudi Arabia.

Answer guests in Hijazi or Najdi Arabic, day and night, quote your rates and pass the booking to your team.

Saudi Arabia recorded about 123 million domestic and international tourists in 2025 (Ministry of Tourism), and 18.03 million Umrah performers came from abroad (Pilgrim Experience Program). Saudi and Gulf guests who call a hotel are often more comfortable in their own dialect. Grow50X answers in Hijazi or Najdi Arabic, or in the guest's language from the list below, quotes your rates and takes the booking request.

AI receptionist in Saudi Arabia

What it handles here

Three outcomes, day one

  • 01

    Answers reservation calls and WhatsApp in Hijazi or Najdi Arabic day and night, on your +966 number.

  • 02

    Quotes rates with fees and VAT included, and captures dates, guests, room type and distance preference from the Haram.

  • 03

    Passes group and Umrah company enquiries to your sales team, and sends reminders before arrival.

How it runs

From first contact to logged follow-up

  1. 1

    A guest calls your +966 number or sends a WhatsApp message.

  2. 2

    The agent replies in Hijazi or Najdi Arabic, or in the guest's language, and asks for dates, guests and room type.

  3. 3

    It quotes the rate with fees and VAT included, from your booking system or your approved rates.

  4. 4

    It passes the booking request to your reservations team, or sends your booking link with your cancellation policy.

  5. 5

    Every call is logged with the caller's number in your CRM, and booked guests get a reminder before arrival.

Hotel rules and data in Saudi Arabia

  • Saudi hotels and travel companies must publish their price lists in Arabic and English, including statutory fees and taxes (Ministry of Tourism regulations). The agent quotes your prices the same way, fees and VAT included.
  • Saudi hotels must give the guest a booking document with the price, services and the booking, cancellation and amendment policy (Ministry of Tourism). The agent sends your policy with every booking link.
  • During the Hajj season, Makkah is closed to visa holders who don't have a Hajj visa or an official permit (from 1 Dhu al-Qi'dah in 2025 and 2026), and in 2025 the Ministry of Tourism told Makkah hotels not to book or check in those guests. The agent applies the booking rules you set for those dates.
  • Grow50X processes call audio, recordings and transcripts for Saudi clients in Saudi Arabia.
  • In Saudi Arabia, promotional calls and messages need the customer's express consent, must say who is calling and why, and are not allowed between 10 pm and 9 am, or between 1 am and 12 noon in Ramadan (CST rules). The agent's promotional calls and messages follow these hours.
Saudi Ministry of Tourism: Hospitality Facilities Regulations, English translation (PDF)CST: Regulations for Curbing Spam Messages and CallsOur guide: the PDPL and UAE Decree-Law 45 checklist for AI voice agents

Phone call, 10:30 pm. The call was in Hijazi Arabic; translated here. Sample conversation, not a real hotel.

  1. Caller

    Good evening, I want two rooms next to each other near the Haram, for three nights from next Thursday. We're a family of five.

  2. Agent

    Good evening! We have a triple room and a double room free for those dates, at SAR 1,240 a night for both, including fees and VAT. Would you like breakfast?

  3. Caller

    Yes, with breakfast.

  4. Agent

    Done. I'm sending you the booking link with breakfast and the cancellation policy on WhatsApp now, and I've noted for the team that you'd like the two rooms next to each other.

The stack

Same stack, a different playbook

See it live

Related guides

PDPL and UAE Decree-Law 45: The Compliance Checklist Before You Switch On an AI Voice AgentAn AI agent that answers your phone records, transcribes and stores conversations. That makes it a data-processing decision, not just a marketing one. Here is what to settle before it goes live.Read the guide

Hotels in Saudi Arabia Frequently asked

Can it answer on our existing Saudi number?
Yes. It works on your hotel's existing +966 number.
Are call recordings processed in Saudi Arabia?
Yes. For Saudi clients, call audio, recordings and transcripts are processed in Saudi Arabia.
Can it check live rates and availability?
If your booking system, property management system or channel manager has an API, we connect it during onboarding, and the agent quotes live rates and availability from it. Without an API, it quotes the rates and packages you approve.
Can it handle group bookings from Umrah companies?
It collects the dates, number of rooms and the company's details, and passes the request to your sales team. Contracts on Nusuk Masar stay with your team.
How is it priced?
In AED, as on our pricing page: the AI Receptionist plan is priced per location, and Voice AI is priced by minutes.
How quickly can our hotel go live?
Within 7 business days from the day you send us your company information and the technical details we need, or your first month is free. You can also try it free for 14 days first.
Which Arabic dialects and languages does the agent speak?
Gulf Arabic (Khaleeji), including Emirati, Saudi Najdi and Hijazi, and Kuwaiti, plus Egyptian Arabic and Modern Standard Arabic. It also speaks English, Urdu, Hindi, Telugu, German, Spanish, French, Dutch and Portuguese. The agent replies in the language the customer opened the conversation in.
Does it work with the CRM and tools we already use?
Yes. Every call and chat is written into your existing CRM with the full transcript, the outcome and the source, so your team follows up with context instead of a cold handoff.

Related sectors

All industries →

Hotels & Travel

Answer every guest call and WhatsApp message, day and night, and turn enquiries into bookings.

Calls and WhatsApp, 24/7

Umrah Companies

Answer every Umrah package enquiry, day and night, in the pilgrim's language, and keep their documents on track.

Arabic, Urdu, English

Hotels and Hotel Apartments

Answer every reservation call and WhatsApp message, quote your rates and pass the booking to your team.

Front desk, 24/7

See the agent handle your own scenario

We build a customized demo on your channel, your dialect and your real workflow.