Industries — Travel Agencies

AI Agent and Chatbot for Travel Agencies in Dubai, the UAE and Saudi Arabia

In short

Grow50X is an AI agent and chatbot for travel agencies in Dubai, across the UAE and in Saudi Arabia. It answers calls and WhatsApp messages day and night in Gulf Arabic, Egyptian Arabic, English, Hindi, Urdu and the other languages listed below, asks about destination, dates, travellers and budget, quotes the packages you approve or live prices from a booking system with an API, and books a consultation with your travel consultant or passes the request to your team. It calls new enquiries back within minutes during permitted calling hours, follows up with customers who go quiet, and logs every lead in Grow50X's AI CRM or, through Zapier or Make, in your own CRM.

Answer every package, ticket and visa enquiry in seconds, and book the consultation while the customer is still interested.

Travel enquiries arrive on WhatsApp and by phone at all hours, often in the evening after work, and in several languages. Grow50X replies in seconds, asks the questions your consultants would ask, and books the qualified customer with your consultant for the next morning.

AI agent for hotels and travel

What it handles here

Three outcomes, day one

  • 01

    Answers package, ticket, hotel and visa enquiries on calls and WhatsApp, day and night, in Arabic, English, Hindi and Urdu.

  • 02

    Qualifies each enquiry on destination, dates, travellers and budget, and books a consultation with the right consultant.

  • 03

    Calls new enquiries back within minutes during permitted calling hours and follows up on WhatsApp with customers who go quiet.

How it runs

From first contact to logged follow-up

  1. 1

    A customer calls or sends a WhatsApp message about a holiday package, a ticket or a visa.

  2. 2

    The agent replies in the customer's language and asks about destination, dates, travellers and budget.

  3. 3

    It quotes the packages you approve, or live prices from a booking system with an API, and collects the details your visa desk needs.

  4. 4

    It books a consultation with your consultant, or passes the request with everything captured.

  5. 5

    Each lead is logged in your CRM with its stage, and customers who don't reply get a follow-up.

Rules for travel agencies in the UAE and Saudi Arabia

  • In Dubai, travel agencies and tour operators need a DET licence, and an outbound tour booking form must state the cancellation fees and when they apply (Regulation No. 6 of 2006). The agent sends your terms with every package it quotes.
  • The Ministry of Tourism's Travel and Tourism Services Regulations (1444H text) require Saudi travel and tourism service providers to answer enquiries and complaints around the clock, and to record all incoming and outgoing customer-service calls and correspondence and keep them for one year. Grow50X answers day and night, records the calls it handles and logs every call and chat in your CRM.
  • Promotional calls follow the UAE telemarketing rules: a DNCR check first, calls only between 9:00 and 18:00, and the company name, the reason for the call and a recording notice at the start. Grow50X applies them to the AI agent's calls.
  • In Saudi Arabia, promotional calls and messages need the customer's express consent, must say who is calling and why, and are not allowed between 10 pm and 9 am, or between 1 am and 12 noon in Ramadan (CST rules). The agent's promotional calls and messages follow these hours.
Dubai Regulation No. 6 of 2006 on tourist establishments and travel agenciesSaudi Ministry of Tourism: Travel and Tourism Services Regulations (PDF)Our guide to the UAE DNCR rulesCST: Regulations for Curbing Spam Messages and Calls

WhatsApp, 9:40 pm. Sample conversation, not a real customer.

  1. Customer

    Hi, do you have a Georgia package for a family of five in the first week of the winter holidays?

  2. Agent

    Hi! Yes, we have a five-night package to Tbilisi with flights from Dubai, hotel and transfers, from AED 3,450 per adult. How many children are travelling, and how old are they?

  3. Customer

    Three children, aged 4, 8 and 12.

  4. Agent

    Thank you. Mariam, our consultant, can send you the full quote and visa requirements tomorrow at 10 am, or call you at 1 pm. Which do you prefer?

The stack

Same stack, a different playbook

See it live

Travel Agencies Frequently asked

Can it quote packages and prices?
Yes. It quotes the packages and prices you approve. If your booking system has an API, we connect it during onboarding and the agent quotes live prices and availability from it.
Can it issue tickets or book hotels?
No. It doesn't issue tickets or book in airline or hotel systems. It takes the request with all the details and passes it to your consultant, or sends your own booking link. Payment stays with your team.
Does it answer visa questions?
It gives the visa information you approve, such as the documents needed, collects the traveller's details and passes the request to your visa desk. It never promises a visa.
Can it work as our travel agency CRM?
It logs leads, chats and calls, with destination, dates and stage, in Grow50X's own AI CRM, and books calls or consultations in its calendar or in your team's Google or Outlook calendars. Your own CRM, such as HubSpot, Salesforce or Zoho, connects through Zapier or Make, and your booking system through its API. We set it up during onboarding.
Can it call customers back?
Yes. It calls new enquiries back within minutes during permitted calling hours. In the UAE that means a DNCR check and calls only between 9:00 and 18:00; in Saudi Arabia, no calls between 10 pm and 9 am, or between 1 am and 12 noon in Ramadan.
How quickly can our agency go live?
Within 7 business days from the day you send us your company information and the technical details we need, or your first month is free. You can also try it free for 14 days first.
Which Arabic dialects and languages does the agent speak?
Gulf Arabic (Khaleeji), including Emirati, Saudi Najdi and Hijazi, and Kuwaiti, plus Egyptian Arabic and Modern Standard Arabic. It also speaks English, Urdu, Hindi, Telugu, German, Spanish, French, Dutch and Portuguese. The agent replies in the language the customer opened the conversation in.
Does it work with the CRM and tools we already use?
Yes. Every call and chat is written into your existing CRM with the full transcript, the outcome and the source, so your team follows up with context instead of a cold handoff.

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See the agent handle your own scenario

We build a customized demo on your channel, your dialect and your real workflow.